Complaints Procedure

We are a large organisation with more than 190 practitioners and around 50 administrative staff. We are very keen to ensure that the service we offer, whether by a practising member of chambers or by a member of our administrative staff, is of the highest quality. If you have any concerns about any administrative or other matters in chambers, please raise them with our Chief Executive.

Please click here to download a copy of our Complaints Procedure.

We hope that you will use our procedure to resolve any outstanding issues.  However, if you are unhappy with the outcome, you have the choice of taking up your complaint with the Legal Ombudsman.  There are strict time limits for making a complaint.  Please see our Procedure for further details.

The Legal Ombudsman publishes details about decisions it has made. You can find them on its website, here.

You can search for barristers who are authorised to practise on the Barristers’ Register. This is published on the Bar Standard Board’s website, here.