The theme of Peter Rees QC’s speech was that whilst, in the past, arbitration had been able to deliver greater speed, quality and cost effectiveness compared to litigation, this was no longer the case. Peter went on to say that, in its current state, arbitration was overpromising and that the time had come to ditch the so-called seven advantages of arbitration.
Peter proposed that arbitration should borrow from those organisations where delivery and excellence of delivery is the prime focus and consider the vision and mission statements that have enabled them to achieve all three of the things users ought to be able to expect from arbitration – speed, low cost and quality. Following this Peter suggested four promises Arbitration could build its selling point around:
Peter concluded by saying that Arbitration should promise what it can deliver, while at the same time be continuously striving to provide a better service.